Delivery Policy

Where we ship, what it costs and how long it takes. Our products are dispatched from our fulfilment partners' warehouses, which is why delivery times vary by product and destination.

1. Where we deliver

We deliver to all member states of the European Union. If your country is not offered at checkout, please email [email protected] before ordering and we will tell you whether we can ship there and at what cost.

2. Delivery cost

Standard delivery is free for orders of €50 or more (after discounts). Below that, a flat fee of €5.95 is shown at checkout before you confirm. Subscription renewals are shipped under the same rule based on the value of each renewal.

3. Delivery time

• Processing. Orders are confirmed by email and handed to the carrier within 1 to 3 business days.
• Typical delivery. Most parcels arrive 3 to 7 days after dispatch anywhere in Europe.
• Longer cases. Some products ship from more distant warehouses, and customs checks, peak seasons, carrier disruptions or remote addresses can add time. In those cases delivery may take up to 4 weeks from the order date. If we know in advance that an item will take longer, we say so on the product page or in your confirmation email.
• All delivery times are estimates, not guarantees. Under EU law, if goods have not arrived within 30 days of the order and we cannot agree a new date with you, you may cancel and receive a full refund.

4. Tracking and split shipments

You receive a tracking link by email as soon as the carrier scans the parcel. Orders with several products may arrive in more than one parcel, sometimes from different warehouses, at no extra cost to you. Each parcel has its own tracking.

5. Customs and duties

Orders delivered within the EU are not subject to import duties. Where a product is shipped from outside the EU, we arrange delivery so that any import VAT or duties are settled before the parcel reaches you; you will not be asked to pay anything on delivery. If a carrier ever asks you for an import charge, do not pay it and contact us.

6. Failed or late deliveries

• If a parcel is returned to sender because of an incorrect address or because it was not collected from the pickup point in time, we will contact you to arrange redelivery; a second delivery fee may apply.
• If tracking shows no movement for 10 business days, or the parcel is marked delivered but you have not received it, email us within 14 days and we will open an investigation with the carrier and, where appropriate, send a replacement or refund.
• If a parcel arrives damaged, photograph the packaging and the product and contact us within 48 hours (see the Refunds & Returns Policy).

7. Risk and ownership

Risk in the goods passes to you when you, or a person nominated by you, take physical possession of them. Ownership passes when payment has been received in full.

8. Questions

Write to [email protected] with your order number and we will reply within one business day.