Terms & Conditions

These Terms govern every purchase made on aivonhealth (the "Website"). By placing an order you accept them. Please read them together with our Refunds & Returns Policy, Delivery Policy, Privacy Policy and Cookie Policy.

1. Who we are

The Website is operated by UAB Aivon, a private limited liability company registered in the Republic of Lithuania, company code 307619983, registered office at Pelesos g. 17-14, LT-02114 Vilnius, Lithuania ("we", "us"). You can reach us at [email protected].

2. Our products

We sell cosmetic products (hydrogel eye patches and sheet face masks) and beauty devices (a facial roller and a red and near-infrared LED light panel). They are not medical devices or medicines and are not intended to diagnose, treat, cure or prevent any disease or skin condition. Results vary between people. Read the instructions supplied with each product before use and follow the recommended wear times and session lengths. Do not use the LED panel if you are pregnant, have a photosensitivity disorder, take photosensitising medication or have an active skin condition on the treatment area, unless a healthcare professional has advised you otherwise. Keep out of reach of children. Our products are intended for adults aged 18 and over.

Product descriptions, benefits, specifications and ingredient lists are provided in good faith and reflect the manufacturer's specification at the time of publication. Batch-specific information is printed on the packaging, which prevails in case of any difference.

3. Placing an order

You place an order by adding products to your cart, completing the checkout form and clicking "Place order". Your order is an offer to buy. A contract is formed only when we send you an order confirmation by email. We may refuse or cancel an order, for example where a product is unavailable, a price was published in error, or payment cannot be verified; in that case any amount already paid is refunded in full.

You must provide accurate contact and delivery details. You are responsible for checking the order confirmation and telling us immediately about any mistake.

4. Prices and payment

All prices are shown in euro (€) and include value added tax (VAT) at the applicable Lithuanian rate. Delivery costs are shown separately at checkout before you confirm the order. Prices may change at any time, but changes do not affect orders already confirmed.

Payment is taken at the time of ordering through the payment methods offered at checkout (currently card payment and PayPal, processed by our payment service providers). We do not store full card details. If a discount code or a "routine" discount is applied, it is shown as a separate line before you place the order; discounts cannot be combined unless expressly stated.

5. Delivery

Orders are handed to the carrier within 1 to 3 business days. Most parcels arrive 3 to 7 days after dispatch anywhere in Europe; in some cases, for example items shipped from more distant warehouses or during customs checks, delivery can take up to 4 weeks. Times are estimates and not guaranteed. Full details are in our Delivery Policy. Delivery is free for orders of €50 or more (after discounts); otherwise the delivery fee shown at checkout applies. Risk in the goods passes to you when you, or a person nominated by you, take physical possession of them. If a parcel arrives damaged, please photograph it and contact us within 48 hours.

6. Subscriptions ("Subscribe & save")

On the eye patches and face masks you may choose Subscribe & save instead of a one-time purchase. Devices (the roller and the lamp) are one-time purchases and cannot be subscribed to. A subscription works as follows:

• Price. Subscription deliveries are charged at 20% below the one-time price shown on the product page at the time of each renewal.
• Cycle. The first delivery is charged when you place the order. Thereafter a new pack of the same product is dispatched and charged every 30 days using the payment method on file, until you cancel.
• Reminders. We send a reminder email at least 3 days before each renewal, so you can skip or cancel in time.
• Skip, pause, cancel. You can skip a delivery, pause, or cancel your subscription at any time and free of charge by emailing [email protected] from the address used for the order. Cancellations received at least 24 hours before a renewal date take effect immediately; otherwise the renewal already in process is delivered and the cancellation applies to the next one. There is no minimum term and no cancellation fee.
• Changes. If we change the subscription price or terms we will notify you by email at least 14 days before the change takes effect; you may cancel before then without any charge.
• Failed payments. If a renewal payment fails we will retry it and notify you; if it still fails after 7 days the subscription is paused until you update your payment details.
• Each renewal shipment is a separate delivery of goods and carries its own 14-day right of withdrawal, as described in the Refunds & Returns Policy.

7. "Build your routine" plans and custom packs

The routine builder on the Website proposes a combination of devices, at no more than the quantity you specify, and full packs of eye patches and face masks for the duration you choose. Where your budget allows, it adds custom packs (a smaller quantity of patches or masks of one product, sold by unit count). The plan and its discounts are calculated when you add the routine to your cart. If you later change the contents of the cart, the routine discount is removed and standard prices apply. Custom packs are one-time purchases and do not renew. Custom packs contain the same product and batch information as the full pack and are labelled accordingly.

8. Right of withdrawal and returns

As a consumer in the EU you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to the exceptions set out in law and explained in our Refunds & Returns Policy. In addition, we offer a voluntary 30-day happiness guarantee described in the same policy. For hygiene reasons, opened eye patches and face masks cannot be returned or refunded. Nothing in these Terms limits your statutory rights.

9. Legal guarantee of conformity

Under Lithuanian law implementing Directive (EU) 2019/771, you are entitled to a two-year legal guarantee for goods that do not conform to the contract (for example, a device that does not work as described, is damaged on arrival, or a cosmetic product that is past its best-before date on delivery). In such cases you may request a repair, a replacement or a refund. Please contact us with your order number and photographs where relevant.

10. Discount codes and promotions

Discount codes are valid for the period and conditions stated when issued, cannot be exchanged for cash and are limited to one per order unless stated otherwise. The first-order code sent to newsletter subscribers is intended for new customers and may be applied once per customer.

11. Liability

We are liable for damage caused intentionally or by gross negligence, and for any liability that cannot be excluded under applicable law, including for death or personal injury caused by our negligence and under the statutory guarantees above. Beyond that, our liability for a given order is limited to the price paid for that order. We are not liable for adverse effects resulting from use of a product contrary to the instructions on its label, or where you failed to consult a healthcare professional as advised.

12. Intellectual property

All content on the Website (text, graphics, logos, product photography, page design) is owned by or licensed to UAB Aivon and protected by copyright and trade mark law. You may not copy or reuse it without our written permission, except for personal, non-commercial browsing.

13. Personal data

We process your personal data as described in our Privacy Policy.

14. Governing law and disputes

These Terms are governed by the law of the Republic of Lithuania, without prejudice to mandatory consumer-protection rules of the country in which you habitually reside. If you have a complaint, please contact us first at [email protected]; we aim to reply within 14 days. If we cannot resolve the matter, consumers resident in Lithuania may apply to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt). Consumers resident in other EU countries may contact their national consumer body or the European Consumer Centres Network. Disputes that cannot be resolved out of court are subject to the courts of the Republic of Lithuania, or, for consumers, the courts of the consumer's country of residence where the law so provides.

15. Changes to these Terms

We may update these Terms from time to time. The version in force at the time of your order applies to that order. The date of the latest update is shown at the top of this page.